FAQ

+ What chemicals typically offgas from a conventional mattress?

That is a difficult question to answer, because every "chemical" mattress can be constructed differently and treated with any number of synthetic applications.

Our founder Walt Bader's books, Sleep Safe in a Toxic World and Toxic Bedrooms: Your Guide to a Safe Night’s Sleep, list more than 60 different chemicals as being emitted from a memory-foam mattress and 37 chemicals emitting from a typical innerspring pillow-top mattress. The vast majority of these chemicals are derivatives of petroleum and natural gas.

+ What makes a mattress certified organic?

For a complex finished textile product, such as a mattress, to be called "certified" organic it must be composed of a minimum of 95% third-party-certified raw materials. Then independently, the company manufacturing the mattress must also meet the requirements as listed in the Organic Foods Production Act of 1990, and to subject its facility and finished products to an independent annual textile audit to standards such as GOTS, by a USDA-approved certifying agent.

Therefore, to call a mattress “organic” or to sell it as such, the company producing the mattress must earn independent organic status and be awarded an organic certificate annually in their name. This means that a mattress cannot be called "organic" simply because it is made up of one, some, or even all organic raw materials. It is the “certifying agent” that substantiates that the organic claim being made is actually true. It must be a USDA-approved certifying agent, who through an audit process can give a company legitimate claim or right to use the term “organic.”

We've worked hard to establish and maintain a comprehensive certified organic program. This ensures creation and assurance of certified organic goods.

+ Are there federal requirements for calling a mattress “organic?”

There are federal requirements for calling a mattress "organic". Verifying these requirements is the only way to make sure you’re not falling victim to fraudulent advertising claims when shopping for an organic mattress.

The government agency that controls use of the word “organic” is the United States Department of Agriculture (USDA), under Title XXI of the 1990 Farm Bill, otherwise known as The Organic Foods Production Act of 1990.

This Act established national standards governing the marketing of certain agricultural products as organically produced products in order to assure consumers that organically produced products meet a consistent standard and to facilitate fairness within interstate commerce.

USDA control over use of the word “organic” extends to non-edible agricultural crops such as cotton and rubber trees, and further extends to non-edible products derived from livestock, such as wool.

To call any of these raw materials “organic,” each producer must meet the requirements listed in the Act and subject its facility and products to annual audit by a USDA-approved “certifying agent.”

Furthermore, for a complex finished textile product, such as a mattress, to be called "certified" organic it must be composed of a minimum of 95% third-party-certified raw materials as listed above. Then independently, the company manufacturing the mattress must also meet the requirements as listed in the Act and to subject its facility and finished products to an independent annual textile audit to standards such as GOTS, by a USDA-approved certifying agent.

Therefore, to call a mattress “organic” or to sell it as such, the company producing the mattress must earn independent organic status and be awarded an organic certificate annually in their name. This means that a mattress cannot be called "organic" simply because it is made up of one, some, or even all organic raw materials. It is the “certifying agent” that substantiates that the organic claim being made is actually true. It must be a USDA-approved certifying agent, who through an audit process can give a company legitimate claim or right to use the term “organic.”

+ Are OMI mattresses GREENGUARD GOLD certified?

Yes they are. GREENGUARD Gold certification means our products are tested to meet the highest standard for low emissions, VOCs, and pollutants to help ensure indoor air quality and contribute to a healthy home environment.

The GREENGUARD standard is maintained by UL, a global independent safety science company.

+ What if I have an allergy to latex?

While the natural-rubber latex we use has had any allergy-causing proteins removed during processing, we will be happy to send an allergy test kit that includes samples of our mattress materials for you to try before purchase. Contact us for more information.

+ Are OMI mattresses made in the USA?

Yes! We proudly operate our own US-based Eco-Factory™ where we manufacture all of our organic mattress (and many other products as well).

+ Will my new mattress fit my existing bed frame?

Yes, if your bed frame is a standard size. If you think that your bed frame may not be a standard size, measure first before ordering.

+ Do you make custom mattress sizes?

In most cases, yes. Give us a call for more information.

+ Do I need to flip my mattress?

It depends. Some of our mattresses benefit from being turned over, while others are non-flippable. One of our Specialists can provide you with more information.

+ What are the approximate dimensions of each size mattress?

Twin: 38”x75”
Twin XL: 38”x80”
Full (aka Double): 54”x75”
Queen: 60”x80”
Eastern (Standard) King: 76”x80”
California King: 72”x84”

We also make custom size mattresses.  Contact us for more information.

+ Does OMI ship internationally? How about Hawaii and Alaska?

At this time, we ship only to residential locations within the continental U.S.

+ What is your cancellation policy?

Orders cancelled prior to shipment will be refunded. Custom orders are subject to a 20% restocking fee.

+ When will my order ship?

All items are made to order, including mattresses and certain bedding products and will ship within 7-10 business days.

+ What is your return policy?

For online purchases, unused products in good condition may be returned within 30 days of purchase, for a refund or store credit. Exceptions include mattresses, subject to the terms of our 90-day mattress comfort exchange policy, toppers, foundations and box springs, and custom-order products.

Please contact customer service before returning any merchandise, as returns require an RMA.

For purchases at retail, contact your local retailer for assistance, as programs may vary.

Freight charges, if applicable, are non refundable.

+ Do OMI mattresses work with adjustable bases?

Most of our mattresses are compatible with adjustable (aka power) bases so long as the base provides adequate support as per our warranty, and is of the appropriate considering size that will accommodate the mattress.

Mattresses not compatible are button-down topper models including the Terra™ and Pinnacle™, the REST® collection, and the Classic™ innerspring mattresses.

+ Do I need a foundation for my mattress?

Your mattress needs to rest on a firm and well-ventilated flat surface. Most platform beds provide adequate support and airflow for our all natural-rubber latex options without the need for a foundation (so long as slats are not more than 3" apart).

For our REST hybrid mattress models platform beds are recommended to have slats spaced no more than 1" apart to properly support the coil system. 

Otherwise a proper foundation (or box spring) is required and recommended. See our warranty for more information about proper support for your mattress.

Note: Never place your mattress directly on the floor.

+ How do I subscribe to receive special offers and promotions?

To join our mailing list and be the first to know about sales, simply enter your email address in the “OMI Newsletter” form at the bottom of any page and click “Subscribe”.  If you ever change your mind, it’s easy to unsubscribe.