FAQ

+ How do I request a return?

For direct sales, contact customer service.

For purchases made at retail, please contact your local retailer.

+ Do you offer free shipping?

All products purchased online ship free to residential addresses within the continental US and mattresses and mattress sets include white-glove delivery, in-home setup and removal of your old mattress.

Contact your local retailer for products purchased in store, as participation in free freight and delivery programs may vary.

+ Do you offer white glove delivery and mattress removal?

Mattresses and mattress sets purchased directly from OMI include complimentary white-glove delivery, in-home setup and free removal of your old mattress.

Check with your local retailer for free freight and delivery offers when purchasing in store, as participation may vary.

+ Why should I consider buying an organic mattress?

Simply put, because it's better for you, your family, and the planet. OMI’s certified organic mattresses don't offgas hazardous chemicals that affect human health, which is important when we're spending roughly a third of our lives on them. The high quality materials from which they're made don't tax the earth's resources, and are responsible for infinitely less pollution than polyester, pesticide-treated cotton, chemical flame retardants, or synthetic foam.