FAQ

+ How do I subscribe to receive special offers and promotions?

To join our mailing list and be the first to know about sales, simply enter your email address in the “OMI Newsletter” form at the bottom of any page and click “Subscribe”.  If you ever change your mind, it’s easy to unsubscribe.

+ How do I request a return?

For direct sales, contact customer service.

For purchases made at retail, please contact your local retailer.

+ Do you offer free shipping?

All products purchased online ship free to residential addresses within the continental US. If upgraded services are needed, such as in-home set up, please contact the OMI Sales office for options and pricing in your area.

Contact your local retailer for products purchased in store, as participation in free freight and delivery programs may vary.

+ Do you offer white glove delivery and mattress removal?

Mattresses and mattress sets purchased directly from OMI include complimentary white-glove delivery through the first threshold.  For increased service levels as well as mattress removal can be added to your order.  Please contact the OMI Sales office for availability and pricing for additional services.  

Check with your local retailer for free freight and delivery offers when purchasing in store, as participation may vary.

+ Why should I consider buying an organic mattress?

Simply put, because it's better for you, your family, and the planet. OMI’s certified organic mattresses don't offgas hazardous chemicals that affect human health, which is important when we're spending roughly a third of our lives on them. The high quality materials from which they're made don't tax the earth's resources, and are responsible for infinitely less pollution than polyester, pesticide-treated cotton, chemical flame retardants, or synthetic foam.