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Shipping
Items made to order, including mattresses and certain bedding products ship approximately within 21 business days.
**Notice of Delayed Production – COVID-19 **
Please be advised that it may take longer than usual to manufacturer and ship product. For more information, please contact sales and customers service by phone, online chat or sales@omimattress.com. We apologize for any inconvenience delays may cause, and appreciate your patience.
All products purchased online ship free to residential addresses within the continental US. Online mattress orders feature free, white-glove delivery. This service includes the delivery into your home, you will be contacted to schedule a delivery appointment.
Cancellation
Orders cancelled prior to shipment will be refunded. Custom orders are subject to a 20% restocking fee.
Online Returns and Refunds
Unused and unopened bedding in new condition may be returned within 30 days of purchase, for a refund or store credit. Exceptions include pet beds, covers and mattresses, subject to the terms of our comfort accommodations policy, mattress toppers, foundations and box springs, and custom-order products. Freight charges, if applicable, are non refundable. Please contact us before returning any merchandise, as returns require an RMA.
Pricing and Promotions
Promotional offers cannot be combined and adjustments to prior purchases cannot be made. Offers posted online apply to online orders only, unless otherwise indicated. Promotional offers at retail may apply to retail sales only, and participation may vary. Policies are subject to change without notice and we reserve the right to correct printing or publishing errors. Sorry, no rainchecks.
These policies apply to products purchased online. Contact your local retailer for products purchased in store, as policies may vary.
*Please allow for a variance of up to 2% in dimensions due to the handmade nature of our products.